I ordered a $50 package from them without checking the minimum order fee, which is $150. I then received a text from “Jonathan” saying the package couldn’t be shipped due to insufficient funds. I asked for a refund, but he responded that they would ship it and to check the tracking info once sent.
I later received an email from “Trinity Delivery” stating my package would be shipped. Two days later, Jonathan texted me again, asking if I’d checked my email. When I did, I found out I needed to pay a $499 98% refundable insurance fee for the package to be shipped.
What the entire hell? I contacted them and argued a bit, only to be told my package would be left wherever if not insured by this weekend. The package has my full name and address on it. What should I do??
Shipping firms typically offer refundable insurance on parcels to cover losses caused by damage, theft, or misdelivery. However, the circumstance you describe, which includes unexpectedly high costs and inadequate communication, raises warning flags. It is unusual for genuine shipping providers to charge such high costs, particularly following initial payment troubles. It is recommended that you verify the legality of the companies and contacts involved, avoid paying any additional costs until validated and report the event to consumer protection agencies or your bank if you suspect a fraud.