My credit card was used by someone to buy stuff on Walmart’s website using their account. After canceling the card with my bank, they told me I needed to ask Walmart to investigate so they could start the process of refunding my money. If Walmart wouldn’t help, I was supposed to let the bank know so they could handle it with a chargeback.
Instead, Walmart gave me a fake case number for their ‘fraud prevention’ team. They also gave me useless phone numbers that led to things like medical device companies and random liquor departments at Walmart stores. Then they gave me an email address that doesn’t even work.
When I called back, they said no such case number existed. One employee, Jerrica, at least told me the truth. But everyone else—employees and managers alike—just made things worse. Now, because of them, I might have to wait a month to get my money back. They gave me false hope, and it feels like they’re as bad as the thief.
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TomHenry said:
This sounds more like an issue with your bank than Walmart. Usually, banks handle card-not-present fraud pretty smoothly.
Exactly. The problem here seems to be with your bank, not Walmart. Filing a report with Walmart should have been a quick task, not something you spend hours on. Once you tell the bank about the fraud, they should take over.
@MegWhitgal
Totally agree. I had fraud happen once, and my bank took care of it immediately. They reversed the charge, canceled the card, and sent me a new one overnight.
Sam said: @MegWhitgal
Totally agree. I had fraud happen once, and my bank took care of it immediately. They reversed the charge, canceled the card, and sent me a new one overnight.
Same here. Mine was for a gas station in another state, but my bank handled it quickly without any issues.
@TomHenry
Right? And sometimes I wonder how these fraud systems don’t flag obvious things. Like, how could I be in one state and then supposedly make a purchase in another an hour later? Makes no sense.
Sam said: @MegWhitgal
Totally agree. I had fraud happen once, and my bank took care of it immediately. They reversed the charge, canceled the card, and sent me a new one overnight.
Yep, same here. My bank shut down the card as soon as a suspicious charge popped up. They handled everything before I even had to call them.
@MegWhitgal
I wonder if the problem is that OP called the wrong number, maybe one they found on a search engine ad instead of the official number. That happens more often than you’d think.
TomHenry said: @MegWhitgal
I wonder if the problem is that OP called the wrong number, maybe one they found on a search engine ad instead of the official number. That happens more often than you’d think.
Could be. Also, Apple Pay and Google Pay are super secure. They use unique payment tokens for each transaction. It’s way more likely the actual card was compromised some other way.
TomHenry said: @jacobcatley
Yeah, but people do give out their Apple passwords or OTPs sometimes. It’s rare, but scammers can be really convincing.
Even if someone got my Apple password, they couldn’t access my card info. Apple Pay doesn’t store the actual card number, just encrypted tokens. It’s super secure.
Your bank dropped the ball big time. It’s not your job to investigate fraud. They should give you your money back and deal with it themselves. Time to find a better bank.
Are you sure you actually called Walmart? If you used a search engine to find their number, you might’ve ended up calling a scammer’s fake number instead. Walmart usually handles customer service through online chat, not phone calls.
Also, double-check that you called your actual bank and not a fake number from a scam ad. Your bank’s fraud department should’ve canceled the charges and replaced your card immediately. If they didn’t, that’s a huge red flag.
While you’re at it, ask your bank to block all subscriptions tied to your card. Scammers often use those to keep charging you even after a card update.
@Scott
Exactly. Sometimes when people post these kinds of stories, there’s missing info or details they forgot to mention. But this really sounds like a scam number was involved somewhere.
The theft happened at my workplace. We’re sure about that. I work with vulnerable people, and it’s a tight-knit environment. The issue is Walmart itself. And yes, it really is Walmart. They’re now refusing to cooperate with the police.