They said orders ship within 1-5 days, so I ordered my daughter’s glasses thinking they’d arrive quickly. But for two weeks, all I’ve gotten are emails saying the order is still processing. When I contacted customer service, the reply sounded like a bot. I wish I had checked their reviews before ordering because they are really bad. Anyone with same experience?
I have ordered a couple of frames from them, as backup pairs for the same frame I bought at the optician, and they are identical.
I’m sorry to hear about your experience with your daughter’s glasses order. It’s frustrating when the promised shipping times aren’t met and customer service feels unhelpful. Unfortunately, this isn’t uncommon with some online retailers. If the company’s reviews indicate this is a pattern, you might consider escalating the issue by requesting a cancellation and refund if possible. Additionally, sharing your experience on review platforms can help warn others. If you’re still determined to get the glasses, perhaps try reaching out via their social media channels, as companies often respond quicker there to maintain their public image.
Experiencing delays in order processing, especially for something essential like glasses for your daughter, can be very frustrating. Here are some steps and considerations to help you manage the situation:
Steps to Take:
- Escalate the Issue:
- Contact customer service again and escalate the issue. Clearly express your dissatisfaction with the delay and request an update on the order’s status.
- Document Everything:
- Keep a record of all communications, including emails, chat logs, and phone calls. This documentation can be helpful if you need to escalate the issue further.
- Consider Cancellation:
- If the delay is excessive and causing significant inconvenience, consider canceling the order and requesting a refund.
- Explore Alternative Options:
- If you need the glasses urgently, explore other retailers or options that might have quicker delivery times.
Potential Reasons for Delays:
- Supply Chain Issues:
- Global supply chain disruptions can affect product availability and shipping times.
- Order Processing Errors:
- Mistakes in order processing can lead to delays.
- Shipping Carrier Issues:
- Problems with the shipping carrier can cause delivery delays.
Additional Tips:
- Ask for Compensation:
- Politely ask if there is any compensation available for the inconvenience caused by the delay. Some companies might offer discounts, expedited shipping, or other forms of compensation.
- Check Reviews and Forums:
- Look up recent reviews and forums for any common issues with the retailer. This can give you an idea of whether the delay is a widespread problem.
- Consider Local Options:
- Check if local opticians or eyewear stores can provide quicker service. Sometimes, local businesses can expedite orders more efficiently than online retailers.
- Stay Calm and Persistent:
- While it’s important to be firm in seeking a resolution, maintaining a calm and polite demeanor can often yield better results in customer service interactions.
Designer Optics has a consumer rating of 3.74 stars based on 412 reviews, indicating that the majority of consumers are satisfied with their purchase. Customers who are delighted with Designer Optics typically highlight excellent customer service, high quality, and flawless condition. Designer Optics ranked 14th among Sunglasses websites.